Shipping & Returns
SHIPPING POLICY
How do you ship items?
We ship all packages with PostNord and its international partners – in Europe DPD. Once your order is confirmed, the item will be packed and sent to the PostNord/DPD service point nearest your delivery address.
What are the shipping charges?
Free shipping on all products within the EU! For orders outside the EU, please contact us.
Where will my order be delivered/can I track my order?
Your order will be delivered to the address you supply. If you fill out your mobile number you will receive an SMS-notification.
How long will it take?
Normal delivery time within the EU is 3-5 business days.
RETURN & EXCHANGE POLICY
Can I return an item?
You may return an item and get a full refund, or exchange the item, within 30 days from delivery. If you are a Swedish customer, we recommend that you fill in the Return form found on Konsumentverkets website.
*Please note that:
– The item must be in the same unused condition when returning it as it was when you received it
Do I have to pay for shipping costs?
In case of returning or exchanging items, the customer will have to pay for shipping costs. If returning because of damaged goods or if the return is due to a mistake made by URBAN FORM for real AB, we will refund the cost of the item as well as the cost of returning it.
During sale periods and special offer, we do not offer the right to return.
Free shipping on an exchange of goods.
How do I return an item?
If you have bought the item from a reseller we ask you to contact them for an exchange or refund.
If you are returning an item to Little Maasai/URBAN FORM for real AB please contact us first (littlemaasaiwebshop@gmail.com) so that we can send you a delivery notice with the delivery address. We will then deduct the delivery cost from the amount to be credited.
When we have received the item and approved the return, we will credit your account which you purchased the product with, or handle your exchange and send you the new item. If the new item is at lower cost, we will credit the difference to your account you purchased the item with.
What if there is an issue with my items?
If you discover a defect or want to file a complaint, take a picture of the damaged item and send it to littlemaasaiwebshop@gmail.com.
We will get back to you via email and how to proceed. Please do not send any items back before contacting us.
In a case of exchange or return, you will responsible for the item during transport/shipping.
In case of disputes, Swedish law is applicable. See further at www.konsumentverket.se